Privacy Policy

Privacy Policy for Double Glazing Answers


Personal data is any information that could identify a person (data subject). Personal sensitive data relates to information concerning a data subject’s racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of criminal offences.

A data subject is any identified or identifiable person whose personal data is processed by the data controller.

A data controller determines the purposes for data processing and the way personal data is processed.

Processing is any action or actions performed on personal data such as collection, organisation, storage, erasure or destruction.

Data Collection

Double Glazing Answers collects personal data that is required for services. Personal data can be obtained from data subjects and relevant third parties such as letting agencies.

Double Glazing Answers may be required to contact data subjects in support of services and therefore may collect contact details such as name, email address, telephone number and address. Double Glazing Answers collects any additional data received by email, letter, telephone, through or by any other means of correspondence. Double Glazing Answers does not retain bank details belonging to data subjects.

Ability to provide products and services may be affected if data subjects choose not to provide some or all of the aforementioned information to Double Glazing Answers.

Data Protection and Retention

Double Glazing Answers has security measures in place to protect personal data. Access to personal data is restricted to persons of authority within Double Glazing Answers and there is a Firewall (security software) in place to protect internal information from the internet. Hard copy documents containing personal data are stored in a locked cabinet.

Double Glazing Answers retains personal data for no longer than it is necessary for the purpose(s) for which it was provided – what this means in practice will vary between different types of data. Personal data retained by Double Glazing Answers can be reviewed at any time to determine whether it is still needed which can result in the destruction of personal data. Please be aware that companies can keep personal data for longer if kept for public interest archiving or statistical purposes.

Other Data Processing

Double Glazing Answers acts as a data controller by processing personal data. Processing must be with legitimate interest and compatible with the reason the data was originally collected.

Double Glazing Answers may use personal data to provide data subjects with requested products and services which can be in the form of contacting data subjects in response to enquiries.

Double Glazing Answers does not share personal data with unrelated third parties but may be required to discuss personal data with relevant third parties such as letting agencies in support of services.

Double Glazing Answers may be required to process personal data for investigating, detecting and reporting crime; to demonstrate compliance and to actively comply with industry standards and any laws and acts that may apply.

Google Analytics

When is visited, a third party service called Google Analytics is used to collect standard internet log information and details of visitor behaviour patterns. This is to discover factors such as the number of visitors to various parts of the site. This information is processed in a way that does not identify anyone; Double Glazing Answers does not make, and does not allow Google to make, any attempt to find out the identities of those visiting


Data may be obtained from cookies through These are small text files that are placed on a computer by visited websites; they are widely used in order to make websites work or work more efficiently. Cookies also enable delivery of more personalised content. Most web browsers allow some control of most cookies through the browser settings. Please note that in a few cases some website features may not function if cookies are removed from the browser.

External Websites may contain links to external websites. Double Glazing Answers is not responsible for the privacy practices of such other sites and encourages visitors to read the privacy statements of every website that collects personal data.